// PARTNER ACADEMY
// PARTNER ACADEMY
OPERATIONAL EXECUTION
Build a high-impact Partner Profile
Your partner profile is your digital storefront — the first thing Wellhub members see before deciding to visit your space. A well-optimized profile builds trust, sets accurate expectations, and converts app views into real check-ins.
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1. Write a description that works
1. Write a description that works
1.1. Your facility description
A good description should be informative and quick to read. Ideally, keep the text between 3 to 6 lines (maximum of 550 characters).
1.1. Your facility description
A good description should be informative and quick to read. Ideally, keep the text between 3 to 6 lines (maximum of 550 characters).
Include:
Start with your facility's name and primary category.
Add a landmark or point of reference (e.g., "near City Park") to help with location.
List your main activities (HIIT, Yoga, Strength Training) and, if necessary, brief booking instructions.
Avoid:
Do not use this space to advertise prices, exclusive promotions for direct students, phone numbers, or emails.
Avoid using outdated brand names (such as Gympass). This information can confuse Wellhub users and may lead to content rejection.
1.2. Important Information section Use this field for essential notes, such as dress code requirements, minimum age, or if users need to bring their own towel or padlock for lockers.
2. Build a photo gallery that converts
2. Build a photo gallery that converts
High-quality photos are the number one factor in building trust. Your profile needs at least 6 high-resolution photos.
High-quality photos are the number one factor in building trust. Your profile needs at least 6 high-resolution photos.
Recommended gallery structure
1× Logo (1:1 – square format): your brand, clear and centered.
1× Featured Photo: the first photo the user sees after your Logo — your best photo of the environment.
1× Storefront/Entrance: helps the member identify the building upon arrival.
3× Main Areas: show where the magic happens (weight room, Pilates studio, pool, etc.).
Quality requirements — critical rejection factors
Orientation: always use landscape (horizontal) photos. Portrait (vertical) photos or selfies are not accepted.
Photos of people just posing or looking directly at the camera.
Presence of children in the images.
Generic stock photos, AI-generated images, or architectural renderings (3D projects). Real photos of the actual space are mandatory.
Images with watermarks, overlapping logos, collages, or text (especially pricing info or services not applicable to Wellhub).
3. Keep hours and amenities accurate
3. Keep hours and amenities accurate
Hours
Review your hours regularly, especially during holidays or maintenance periods.
This field is intended for your general facility opening hours, not for specific class schedules.
Amenities
List only what is effectively available to Wellhub members.
If parking requires an extra fee or if sauna access is restricted to specific plans, make this clear or exclude it from the free benefits list.
For more on how your physical space and amenities can foster a more welcoming and inclusive environment, see:
"Welcoming Spaces: Accessibility as Opportunity".
For more on how your physical space and amenities can foster a more welcoming and inclusive environment, see:
"Welcoming Spaces: Accessibility as Opportunity".
4. Keep contact information current
4. Keep contact information current
Operational support
Website and social media
What to avoid:
- Do not include direct WhatsApp links;
- Do not include links that redirect back to the Wellhub institutional site.
Operational support
Website and social media
What to avoid:
- Do not include direct WhatsApp links;
- Do not include links that redirect back to the Wellhub institutional site.
5. Configure check-in requirements and recommendations
5. Configure check-in requirements and recommendations
Users who arrive feeling unprepared are significantly less likely to return. By using the Check-in Requirements and Recommendations section in the Partner Portal, you can answer questions before they are even asked. What to configure:
- Booking & Registration: Clearly state if prior booking is mandatory or if there are specific registration forms to be filled out upon arrival.
- Guided Tours: If your facility requires a brief orientation or tour for first-timers, let users know.
- Recommended Arrival Time: Recommend arriving 10–15 minutes early to avoid class delays.
- Essential Items: Be specific about what the member needs to bring — padlocks for lockers, towels, or specific footwear.
Users who arrive feeling unprepared are significantly less likely to return. By using the Check-in Requirements and Recommendations section in the Partner Portal, you can answer questions before they are even asked. What to configure:
- Booking & Registration: Clearly state if prior booking is mandatory or if there are specific registration forms to be filled out upon arrival.
- Guided Tours: If your facility requires a brief orientation or tour for first-timers, let users know.
- Recommended Arrival Time: Recommend arriving 10–15 minutes early to avoid class delays.
- Essential Items: Be specific about what the member needs to bring — padlocks for lockers, towels, or specific footwear.
Understanding the update and review process
Understanding the update and review process
- Instant Updates: Changes to hours, phone number, website, and amenities are updated automatically once you save in the Partner Portal.
- Moderated Content: Photos, logos, descriptions, and the Important Information section are reviewed by our team. Current SLA: 3 business days.
- Instant Updates: Changes to hours, phone number, website, and amenities are updated automatically once you save in the Partner Portal.
- Moderated Content: Photos, logos, descriptions, and the Important Information section are reviewed by our team. Current SLA: 3 business days.