PLATFORM TOOLS & RESOURCE

How to navigate your Partner Portal

The Partner Portal is your central hub for managing and growing your partnership with Wellhub. It gives you direct access to the data and tools you need to understand your users, track your performance, and run daily operations more effectively.

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The portal organizes your work into four areas: your users and their experience, your performance data, your daily operations, and growth opportunities. Use it regularly to turn data into decisions and build a stronger partnership with Wellhub.

The portal organizes your work into four areas: your users and their experience, your performance data, your daily operations, and growth opportunities. Use it regularly to turn data into decisions and build a stronger partnership with Wellhub.

Understand your users and their experience

Understand your users and their experience

To build a loyal following, you need to know how members use your space and what they think about it.

To build a loyal following, you need to know how members use your space and what they think about it.

Reviews

Access moderated reviews from Wellhub subscribers. See what members love and where there is room to improve. The portal also surfaces AI-generated summaries of your gym's strengths — the same summaries visible to potential members browsing the app.

Visitors history and unique visitors

Found in the Reports menu. Use this data to spot usage patterns, recognize regular visitors, and understand how different members engage with your space.

Monitor your performance with key data

Monitor your performance with key data

The portal gives you a real-time view of your business performance. 

  • Finance menu: Your go-to for all payment information. Check your Payment History, preview your Current Month's Earnings, and verify your bank account details. You can also review commercial conditions applied per check-in from the Reports, Check-in, and Finance menus. Look for the Off-Peak tag in your history to identify visits during low-traffic hours.
 
  • Reports menu: Access your Check-in History to see your busiest days and times. Download reports in .xlsx format for deeper analysis — reports now include dedicated columns for check-in periods and types.

The portal gives you a real-time view of your business performance. 

  • Finance menu: Your go-to for all payment information. Check your Payment History, preview your Current Month's Earnings, and verify your bank account details. You can also review commercial conditions applied per check-in from the Reports, Check-in, and Finance menus. Look for the Off-Peak tag in your history to identify visits during low-traffic hours.
 
  • Reports menu: Access your Check-in History to see your busiest days and times. Download reports in .xlsx format for deeper analysis — reports now include dedicated columns for check-in periods and types.

Monitor your performance with key data

Monitor your performance with key data

The portal gives you a real-time view of your business performance. 

  • Finance menu: Your go-to for all payment information. Check your Payment History, preview your Current Month's Earnings, and verify your bank account details. You can also review commercial conditions applied per check-in from the Reports, Check-in, and Finance menus. Look for the Off-Peak tag in your history to identify visits during low-traffic hours.
 
  • Reports menu: Access your Check-in History to see your busiest days and times. Download reports in .xlsx format for deeper analysis — reports now include dedicated columns for check-in periods and types.

The portal gives you a real-time view of your business performance. 

  • Finance menu: Your go-to for all payment information. Check your Payment History, preview your Current Month's Earnings, and verify your bank account details. You can also review commercial conditions applied per check-in from the Reports, Check-in, and Finance menus. Look for the Off-Peak tag in your history to identify visits during low-traffic hours.
 
  • Reports menu: Access your Check-in History to see your busiest days and times. Download reports in .xlsx format for deeper analysis — reports now include dedicated columns for check-in periods and types.

Make smarter operational decisions

Make smarter operational decisions

Use the portal to keep your listing sharp and streamline how you manage check-ins and your team.

Use the portal to keep your listing sharp and streamline how you manage check-ins and your team.

App Content menu

Update your logo, photos, hours, amenities, and contact information. All updates are validated by the Partner Quality team before going live.

Partnership menu

Review your active commercial conditions at any time — payment per check-in, late cancellation fees, no-show fees, and other contractual details. Use the "How conditions are applied" tool for a detailed breakdown and examples of your earnings.

Check-ins to confirm

For partners without a direct integration, this is where you validate member check-ins. You can also report suspicious behavior or misuse directly to the security team from this section.

Account Settings page

Manage portal access for your staff to ensure a smooth check-in process for walk-in members.