// PARTNER ACADEMY
// PARTNER ACADEMY
PLATFORM TOOLS & RESOURCE
Off-Peak Hours: turn idle capacity into revenue opportunities
Off-Peak Hours help your facility make better use of low-demand periods and create additional revenue opportunities with Wellhub. In this article, you’ll learn how this solution works in the Partners Portal, what happens after setup, and how the experience appears for both you and your users.
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What Off-Peak Hours are and how they work
What Off-Peak Hours are and how they work
Off-Peak Hours allow your facility to welcome eligible users on lower Wellhub plans during specific hours defined by you in the Partner Portal. This means you can open selected low-demand periods to a broader audience, helping your facility attract new users, increase visibility within the Wellhub ecosystem, and drive incremental revenue without compromising your peak hours. To support a more consistent experience, setup follows some minimum criteria, such as a minimum duration per time slot, limits on time slots per day group, and gap rules between configured hours. The Partners Portal shows these validations during setup, helping your facility adjust the proposed hours correctly.
Off-Peak Hours allow your facility to welcome eligible users on lower Wellhub plans during specific hours defined by you in the Partner Portal. This means you can open selected low-demand periods to a broader audience, helping your facility attract new users, increase visibility within the Wellhub ecosystem, and drive incremental revenue without compromising your peak hours. To support a more consistent experience, setup follows some minimum criteria, such as a minimum duration per time slot, limits on time slots per day group, and gap rules between configured hours. The Partners Portal shows these validations during setup, helping your facility adjust the proposed hours correctly.
What Off-Peak Hours are and how they work
What Off-Peak Hours are and how they work
Off-Peak Hours allow your facility to welcome eligible users on lower Wellhub plans during specific hours defined by you in the Partner Portal. This means you can open selected low-demand periods to a broader audience, helping your facility attract new users, increase visibility within the Wellhub ecosystem, and drive incremental revenue without compromising your peak hours. To support a more consistent experience, setup follows some minimum criteria, such as a minimum duration per time slot, limits on time slots per day group, and gap rules between configured hours. The Partners Portal shows these validations during setup, helping your facility adjust the proposed hours correctly.
Off-Peak Hours allow your facility to welcome eligible users on lower Wellhub plans during specific hours defined by you in the Partner Portal. This means you can open selected low-demand periods to a broader audience, helping your facility attract new users, increase visibility within the Wellhub ecosystem, and drive incremental revenue without compromising your peak hours. To support a more consistent experience, setup follows some minimum criteria, such as a minimum duration per time slot, limits on time slots per day group, and gap rules between configured hours. The Partners Portal shows these validations during setup, helping your facility adjust the proposed hours correctly.
How setup works in the Partners Portal
How setup works in the Partners Portal
Off-Peak Hours can be set up directly in the Partners Portal through a simple flow that gives your facility more autonomy to define how this solution will be made available. Below, you can see the setup steps. Setup steps:
- Access the proposal
Find the Off-Peak Hours proposal on the Partnership page, in your plan section. - Review the suggested hours
Check your facility’s proposal and review the suggested hours for activation. - Keep or edit the hours
Keep the suggested hours or edit the hours you want to make available, following the tool’s validations and minimum criteria. - Confirm and sign
Check the final summary, confirm the setup in the portal, and wait for the new contract to be sent for signature.
Off-Peak Hours can be set up directly in the Partners Portal through a simple flow that gives your facility more autonomy to define how this solution will be made available. Below, you can see the setup steps. Setup steps:
- Access the proposal
Find the Off-Peak Hours proposal on the Partnership page, in your plan section. - Review the suggested hours
Check your facility’s proposal and review the suggested hours for activation. - Keep or edit the hours
Keep the suggested hours or edit the hours you want to make available, following the tool’s validations and minimum criteria. - Confirm and sign
Check the final summary, confirm the setup in the portal, and wait for the new contract to be sent for signature.
How Off-Peak Hours work with integrated CMS
How Off-Peak Hours work with integrated CMS
If your facility uses a CMS integrated with Wellhub, Off-Peak Hours do not change how your schedule works. You should continue setting up your classes and available times normally in your CMS. When a class is scheduled within an Off-Peak Hours time range, it may be automatically shown to eligible members on lower Wellhub plans.
If your facility uses a CMS integrated with Wellhub, Off-Peak Hours do not change how your schedule works. You should continue setting up your classes and available times normally in your CMS. When a class is scheduled within an Off-Peak Hours time range, it may be automatically shown to eligible members on lower Wellhub plans.
Track setup and access in the Portal
Track setup and access in the Portal
After activation, you’ll be able to use the Partners Portal to track the setup applied to your facility and the access completed under this solution, with greater visibility into the hours configured, the accepted plans, the check-ins completed, and the payments associated with this model. You’ll be able to monitor this information in places such as:
After activation, you’ll be able to use the Partners Portal to track the setup applied to your facility and the access completed under this solution, with greater visibility into the hours configured, the accepted plans, the check-ins completed, and the payments associated with this model. You’ll be able to monitor this information in places such as:
Partnership page
Show the setup applied to your facility, including the configured Off-Peak Hours, the Default Plan, the Off-Peak Plan, and the other accepted plans.
Check-in details and history
With specific identification for access completed under this solution.
Reports
With a distinction between regular-hour access and access completed under this solution.
Finance page (bill details)
Show the payment per check-in according to the commercial conditions applied.
How this experience appears to members
How this experience appears to members
In the Wellhub app and on the website, this information appears at different moments while members navigate the experience, helping them understand when access to your facility is included in their plan.
In the Wellhub app and on the website, this information appears at different moments while members navigate the experience, helping them understand when access to your facility is included in their plan.
In facility cards and search results
Members may see an indication that the facility is included during specific hours or available starting from a certain plan.
On the facility page
The included hours are visible to make visit planning easier.
When relevant to the context
The app may also highlight plan options for accessing the facility during specific hours or throughout all opening hours.
If a member tries to check in outside the eligible hours
The app will display a message explaining how that facility’s availability works within their plan.
More opportunity, more control
More opportunity, more control
Off-Peak Hours create a new growth opportunity for your facility within Wellhub, with more autonomy to decide how this solution best fits your operation. By combining flexibility in setup, clarity in tracking, and protection for your peak hours, this solution makes it easier to turn low-demand periods into a more strategic opportunity for your business.
Off-Peak Hours create a new growth opportunity for your facility within Wellhub, with more autonomy to decide how this solution best fits your operation. By combining flexibility in setup, clarity in tracking, and protection for your peak hours, this solution makes it easier to turn low-demand periods into a more strategic opportunity for your business.
Need help guiding your staff during check-in?
To support day-to-day interactions with members, we’ve created a quick guide for facility staff.This material explains what Off-Peak Hours are, how the standard Wellhub check-in process works, and how your staff can guide members when they have questions about eligible hours, plan access, or check-in issues.
Need help guiding your staff during check-in?
To support day-to-day interactions with members, we’ve created a quick guide for facility staff.This material explains what Off-Peak Hours are, how the standard Wellhub check-in process works, and how your staff can guide members when they have questions about eligible hours, plan access, or check-in issues.
Frequently Asked Questions
Frequently Asked Questions
Off-Peak Hours are a growth opportunity that allows your facility to make selected low-demand periods available to eligible members on lower Wellhub plans during specific hours defined by you.
This solution is available to eligible members on lower Wellhub plans, according to the hours configured for your facility.
Setup is done directly in the Partner Portal, within the flow available for this solution.
No. For facilities that use a CMS integrated with Wellhub, Off-Peak Hours do not change how the schedule works.
You should continue setting up your classes and available times normally in your CMS. When a class is scheduled within an Off-Peak Hours time range, it may be automatically shown to eligible members on lower Wellhub plans.If there are no classes or available times for a specific day or period, members will see that there is no availability for their plan at that moment, just as they do in the standard Wellhub experience.
Yes. To support a more consistent experience for members, Off-Peak Hours setup follows some minimum criteria. These include a minimum 2-hour duration per time slot, a limit of up to 3 time slots per day group, and minimum gaps between configured hours. The Partner Portal shows these validations during setup to help your facility adjust the proposal correctly.
Yes. In the portal flow, you can review the suggested hours and keep them or edit the hours you want to make available before confirming the setup.
After confirmation, a new contract will be sent for signature. Once signed, the Off-Peak Hours details will start appearing on your Partnership page, and activation will begin on the first day of the following month.
This information appears at different moments in the app experience, including facility cards, the facility page, and other plan visibility points that help members understand when access is included in their plan.
The app will display a message explaining that access to your facility is only available during the eligible hours for that solution, according to the member’s plan.
Yes. After activation, the Partner Portal gives you visibility into the setup applied to your facility and the access completed under this solution, including configured hours, accepted plans, check-in details, reports, and payment information.
Check-ins completed during Off-Peak Hours follow the commercial conditions defined for this solution. These conditions apply to eligible access completed within the Off-Peak Hours setup, according to the criteria agreed for your facility.
To ensure a consistent experience for members, these hours will remain active for 6 months. Your facility can add more hours at any time, but they cannot be reduced or removed once the contract is signed.