Member reviews are one of the most effective ways to attract new members and build trust on the Wellhub app. Every check-in is an opportunity to create a memorable experience—and every review is your members' way of telling the world about it.
You'll learn how to turn feedback into strategic actions that boost your reputation, engage your team, and accelerate business growth.
Jump to
To ensure the feedback you receive is fair, relevant, and valuable, the Wellhub review system includes three built-in safeguards:
To ensure the feedback you receive is fair, relevant, and valuable, the Wellhub review system includes three built-in safeguards:
We ask members who recently visited your space to share their experience, so feedback comes from people who know your offering firsthand.
Your profile displays ratings from the past 12 months, keeping your score a true reflection of your current service—not past performance.
All reviews are moderated to ensure they are constructive and respectful, giving you high-quality insights you can act on.
Once your profile has at least 5 written reviews (each with a minimum of 30 characters), Wellhub automatically generates an AI-powered summary. This summary appears directly on your profile in the Wellhub app and is designed to help potential members quickly understand what makes your space special. You can preview the exact same summary your members see at any time in your Partner Portal—giving you full transparency over how your space is presented.
Once your profile has at least 5 written reviews (each with a minimum of 30 characters), Wellhub automatically generates an AI-powered summary. This summary appears directly on your profile in the Wellhub app and is designed to help potential members quickly understand what makes your space special. You can preview the exact same summary your members see at any time in your Partner Portal—giving you full transparency over how your space is presented.
Potential members read reviews before choosing where to go. A strong rating and quality feedback help them choose you.
Sharing reviews with your staff builds morale and creates training opportunities based on real member feedback.
Reviews reveal what members value most and where there's room to improve, from class offerings to the check-in experience.
Partners who consistently earn high ratings are eligible to be featured on Wellhub's official social media channels, including the "Star of the Month" spotlight on Instagram.
Log in to your Partner Portal each week and read your latest reviews. Staying on top of feedback lets you spot trends early and respond to member needs in real time. This simple routine keeps you connected to your Wellhub community.
Your reviews are a valuable resource for your entire staff. Share positive comments to reinforce what's working and boost team morale. Use constructive feedback as a training opportunity—whether it's about facilities, class offerings, or the welcome experience at reception.
Use feedback to make practical improvements. Whether it's adding a new class, adjusting your schedule, or improving your check-in process, acting on member input shows you're listening — and keeps members coming back.
Log in to your Partner Portaltoday to check your latest reviews and see your AI-powered summary. Share your insights with your team at your next staff meeting and identify one practical improvement to make this month.
Log in to your Partner Portaltoday to check your latest reviews and see your AI-powered summary. Share your insights with your team at your next staff meeting and identify one practical improvement to make this month.