// PARTNER ACADEMY
// PARTNER ACADEMY
WELLHUB 101
How to report suspicious member behavior
At Wellhub, a healthy and trustworthy ecosystem is a shared responsibility. Wellhub, companies, members, and partners all play a role in maintaining it.
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As a partner, you have a front-row view of daily operations — which makes your insight especially valuable for preserving the quality and integrity of our network.This page explains which situations call for a report, how to use the reporting feature in the Partner Portal, and why your contribution helps protect the entire ecosystem — including your business.
As a partner, you have a front-row view of daily operations — which makes your insight especially valuable for preserving the quality and integrity of our network.This page explains which situations call for a report, how to use the reporting feature in the Partner Portal, and why your contribution helps protect the entire ecosystem — including your business.
What to report
What to report
The reporting feature is most impactful when focused on clear violations of Wellhub guidelines. Below are the main situations to watch for.
The reporting feature is most impactful when focused on clear violations of Wellhub guidelines. Below are the main situations to watch for.
Use by an ineligible person
This occurs when someone gains access through unauthorized means — for example, by purchasing or renting a third-party account. Wellhub is a corporate benefit and cannot be sold or transferred to non-employees.
Improper account use
A Wellhub account is personal and non-transferable. If you have a clear suspicion that the person attempting access is not the account holder — for instance, because the same account appears to be used by more than one person — please report it.
Use by ineligible family members
The benefit can be extended to eligible family members only: spouses/partners, parents, and children. It does not apply to other relatives such as siblings, cousins, or friends. If you suspect a user does not meet the eligibility criteria, select the corresponding option when reporting.
Other situations
Also report check-in irregularities or inappropriate conduct on your premises. Use the "Other case" option in the reporting form and describe the situation in as much detail as possible.
How to report in the Partner Portal
How to report in the Partner Portal
When you identify a situation worth reporting, follow these steps:
When you identify a situation worth reporting, follow these steps:
Go to the Check-ins area — in the Partner Portal menu, navigate to "Check-ins".
Find the member — locate the specific check-in in the "Today's check-ins" or "Current month's check-ins" list.
Start the report — click the flag icon next to the check-in details.
Specify the reason — a form with predefined options will appear. Select the one that best describes the situation; this helps our team investigate faster.
Submit — your report is received confidentially by our specialized team.
For situations not covered by the predefined options — such as inappropriate conduct on premises — select "Other case" and describe the incident with as much detail as possible. Once submitted, do not file a second report for the same case.
What happens after you submit
What happens after you submit
Your report is reviewed confidentially by our specialized team based on internal security criteria. Resolution time may vary depending on the details of each case. If the reported behavior is confirmed as inappropriate, we will take the necessary action — which may include revoking the member's access to Wellhub. Once a report has been submitted, no follow-up report is needed for the same case. If we need additional information to investigate, we will contact you directly.
Your report is reviewed confidentially by our specialized team based on internal security criteria. Resolution time may vary depending on the details of each case. If the reported behavior is confirmed as inappropriate, we will take the necessary action — which may include revoking the member's access to Wellhub. Once a report has been submitted, no follow-up report is needed for the same case. If we need additional information to investigate, we will contact you directly.
What happens after you submit
What happens after you submit
Your report is reviewed confidentially by our specialized team based on internal security criteria. Resolution time may vary depending on the details of each case. If the reported behavior is confirmed as inappropriate, we will take the necessary action — which may include revoking the member's access to Wellhub. Once a report has been submitted, no follow-up report is needed for the same case. If we need additional information to investigate, we will contact you directly.
Your report is reviewed confidentially by our specialized team based on internal security criteria. Resolution time may vary depending on the details of each case. If the reported behavior is confirmed as inappropriate, we will take the necessary action — which may include revoking the member's access to Wellhub. Once a report has been submitted, no follow-up report is needed for the same case. If we need additional information to investigate, we will contact you directly.
Why your contribution matters
Why your contribution matters
Maintaining a healthy network is a strategic decision that directly benefits your business. By acting with integrity, you build trust, protect your operations, and contribute to a fairer, more reliable ecosystem for everyone.
Maintaining a healthy network is a strategic decision that directly benefits your business. By acting with integrity, you build trust, protect your operations, and contribute to a fairer, more reliable ecosystem for everyone.